Frequently Asked Questions

The main departure point is Montreal. For select trips we organize a departure from Ottawa. The exact meeting point and time are shared after your booking is confirmed.

Pick a destination and date in the calendar, go to the booking page, and enter the number of people and your contact details. After you submit the request, we'll send a confirmation email.

The minimum is 1 person. The maximum group size is set separately for each trip. If fewer spots are left than you requested, we'll let you know in our reply to your request.

After you submit a request, an email from "Motornyi Burunduk" with your booking confirmation arrives at the address you provided. Check the details in the email; if everything's correct, the booking status changes to "Confirmed."

Check your Spam or Promotions folder. Make sure the email address was entered correctly. If there's still no email after a day, get in touch and we'll confirm your booking manually.

Yes. In the booking form, enter the number of adults and children. One request can cover your whole group, as long as spots are available.

Yes, for select destinations. Such trips are marked in the calendar. Most trips depart from Montreal.

[Filled in via the CMS for each trip.] Usually round-trip transport and guiding. Museum tickets, meals and accommodation may be charged separately — check the "What's included" / "What's not included" section on the specific trip's page for the exact breakdown.

Comfortable shoes and clothing for the weather, water and a snack, a power bank, ID. For overnight trips, bring an overnight kit. See the full list in the "What to bring" section on the trip page.

[Check the CMS for the exact policy.] Most trips go ahead in any weather; we may adjust the program. We announce weather-related cancellations in advance, and reschedule or refund the booking.

[Cancellation terms and deadlines are filled in via the CMS.] To cancel or reschedule a booking, get in touch and include your booking number (MB-XXXXXX).